Refund Policy
The Internet Void sells a virtual balance used for in-app actions. Because the product is virtual and consumed in real time, refunds are limited. This policy explains exactly when a refund is possible and how to request one.
1. Consumed Balance — not refundable
Balance is debited the moment you perform an in-app action (a “sacrifice”). Consumed Balance reflects a service already rendered and is not refundable.
2. Unspent Balance
If you have not spent the Balance, you may request a refund of the unspent amount within 14 days of the original payment. Refunds are issued to the cryptocurrency address or payment method used for the original top-up, minus any fees charged by the payment processor or the blockchain network. Requests are reviewed individually; abuse of the refund process may lead to account restrictions.
3. Failed, incomplete, or overpaid top-ups
- Payment never confirmed (expired invoice, dropped transaction): no Balance is credited; nothing is charged to us. If funds still reached the invoice address, contact support with the order identifier and transaction hash — we investigate and, where the payment is verifiable, credit the Balance or refund it.
- Wrong network (e.g. USDT sent on a network other than the one shown at checkout): recovery is not guaranteed and may be impossible. Contact support with the transaction hash; we will try to help where recovery is technically feasible, and may deduct network/processing costs.
- Underpayment: the top-up is credited only if the processor confirms the invoice as paid; otherwise see the paragraph above.
- Overpayment / double payment: contact support with both order identifiers; verified excess is refunded or credited at your choice.
4. Chargebacks
Blockchain payments cannot be reversed by us. Initiating a payment dispute or chargeback with a third-party processor after Balance has been credited may result in suspension of your account and recovery of the credited amount where technically possible.
5. How to request a refund
Email support@internetvoid.com with:
- the order identifier shown at checkout (or the payment transaction hash),
- the wallet address or account used for the payment,
- a short description of the issue.
We respond within a reasonable time, usually within 5 business days. Approved refunds are sent to the original payment destination within 14 days of approval (network times may add delays).
6. Legal rights
This policy is without prejudice to any mandatory consumer rights you have under the law of your country of residence. The Service is intended for users 18 years or older; see also our Terms of Service.
7. Contact
Refund questions: support@internetvoid.com